Workers must look closely at how proposed changes will affect operations, especially where food safety is concerned.
The classic example of how a company should react in a crisis situation is the Tylenol incident of 1982. When Tylenol capsules were implicated in a tampering incident, the manufacturer conducted an immediate recall and informed the public of its plans to adopt the caplet and tamper-evident containers. An open and honest approach struck a positive chord with the public and sales suffered very little.