Management needs to create a working environment where each group not only understands the role of the other, but also where they need to work together.
It is the responsibility of the quality staff to assure that a company’s products are manufactured within quality and safety standards. Sometimes the roles of each group seem to be at odds. One must produce enough to meet orders. Yet if the other does not approve the product for release, production can be “dinged” for not doing their job.