As the COVID-19 pandemic has processors scrambling to ensure they can meet a sustained surge in demand while keeping their employees safe, crisis communication plans are a critical component of an effective response strategy.
Processors are implementing and reinforcing policies to keep employees safe, such as performing temperature checks before shifts start, revamping break schedules and areas to allow for social distancing and stressing the importance of handwashing and sanitation. They are also sharing information with their customers on availability and what they’re doing to keep workers and customers safe.