No doubt about it, COVID-19 has changed the way most—if not all—businesses operate. While food and beverage processors have had to struggle with supply chain issues, robotics and system suppliers have had to face similar supply chain problems, plus come up with solid methods of service and maintenance support during the pandemic. I asked several robotics-related suppliers how they’ve been affected and how they’ve altered their service/support strategies due to COVID-19.

ABB Robotics: To support customers’ resumption of operations, ABB is offering a support package to help restart production lines, including a special package of digital solutions as well as virtual and field service support initiatives to help businesses restart production lines that may have been idle for weeks or months during the COVID-19 pandemic.