In this article, I ask system integrators and automation suppliers how they work with users to deliver automation updates safely and efficiently. We also look at the importance of backups in updating automation software and equipment.
System integrators (SIs), machine builders and automation suppliers provide updates to food and beverage processors who range from those with their own engineering staff—to companies with maybe just a plant engineer—to a facility with no really qualified tech person on staff. This means while some processors can certainly handle updates with no assistance, others will need some help—and this means suppliers have to be ready to provide not only remote assistance, but also potentially send someone to the client’s plant to supervise the update process.