Columns

Editor's Note: Human touch a key factor in replacement parts business

Food Engineering tradition.



Welcome to the first of what we hope will be another long standing Food Engineering tradition. This issue marks the premier edition of FE’s Annual Replacement Parts Directory.

As food and beverage manufacturers cut costs, improve efficiency and do more with less, processing and packaging equipment must keep up the pace. With increased uptime and more changeovers now being the mantra of all manufacturing plants, keeping the machinery running via improved maintenance planning and effective spare parts management has never been more critical.

Despite trying times with plant closings, consolidations and layoffs in recent years, food industry profits are chugging along slowly but surely. Capital expenditures at the leading publicly traded food companies have remained mostly intact. With the need to continuously upkeep and maintain both older equipment as well as new sophisticated machinery, the spare parts replacement business has become a major profit center for OEMs as well as other suppliers who can answer the call.

As in many industries, a Food Engineering research survey found that the human touch stills makes the difference between success and failure, especially where spare parts are concerned. Many of the FE readers surveyed pointed to both internal and external human factors that hinder the replacement parts buying and selling cycle. Here are some of the findings:

_ Short-staffed food and beverage plants don’t have enough workers to keep track of part numbers;

_ When processors call to order parts, some suppliers’ staffs are not knowledgeable about their own products;

_ Processors face internal red tape getting part orders approved quickly.

Surprisingly, use of the Internet to order spare parts was not a high priority for those processors surveyed, again leading us to conclude that food manufacturers need that human touch to succeed. In addition, while supplier company relationship and reputation are not the number one factor for processors when buying spare parts, our research shows that it definitely has a big impact on purchasing decisions.

It seems as though it takes a village to keep the replacement parts buying and selling system going. That’s where Food Engineering comes into play. This is our first attempt to make your spare parts buying a little smoother. By uncovering the barriers on the buying side and attempting to organize the various attributes of the parts and their suppliers, we are providing a much-needed service to the food and beverage industry.

Our goal is to present an Annual Replacement Parts Directory that makes your work easier. Please e-mail us and let us know how we are doing so we can improve future editions.

Joyce Fassl Editor in Chief

e-mail: fasslj@bnp.com

Joyce-fassl
As editor in chief of Food Engineering, Joyce Fassl has directed the magazine’s editorial staff since 1986.Her expertise is creating dynamic print and online content, building top-notch editorial teams and managing innovative custom publishing projects and live events. In addition to supervising all Food Engineering content, Joyce is Program Director for the Food Automation & Manufacturing Conference. Email: fasslj@bnpmedia.com

Recent Articles by Joyce Fassl, Editor-in-Chief

You must register or login in order to post comments.

Multimedia

Videos

Image Galleries

Frito-Lay Casa Grande Gallery

Frito-Lay Casa Grande was chosen as Food Engineering's 2011Sustainable Plant of the Year.Part learning lab, part sustainability showcase, the Frito-Lay facility in Casa Grande is the focus of the snack food manufacturer’s ambitious goal of creating a blueprint for sustained production in a resource-strapped tomorrow.

05/25/11 2:00 PM EDT

Seven Surprising Uses for Spray Technology

On-Demand: Processors clean, coat, cool, dry, and lubricate products and equipment in dozens of areas in a plant thousands of times a year. Even though it may not be obvious, spray technology is often the backbone of these operations and can be used in many more.

THE MAGAZINE

Food Engineering Magazine

may 2012 cover

2012 May

Check out Food Engineering's May issue!!
TABLE OF CONTENTS SUBSCRIBE

THE FOOD ENGINEERING STORE

Package-Design-Workbook
Package Design Workbook: The Art and Science of Successful Packaging

The book will address all aspects of the creative process including choosing a package format, colors and materials, final finishes, and special considerations such as awkward objects and unique display conderations.

More Products

Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Food Master

Food MasterFood Master 2012 is now available!

Where the buying process begins in the food and beverage manufacturing market. 

Visit www.foodmaster.com to learn more.

STAY CONNECTED

Facebook Twitter  logo YouTube