Management, supervisors and line workers need to hear not only what they should
do, but understand what is being shared. This is education, not training. Training
implies rote memory and repetition. Your workforce must understand not only
how to do something, but why it is correct.
Training programs should be short and focused, applicable to the worker’s
job, and interactive. It also helps if the programs are fun, since most individuals
learn more when they are enjoying themselves. Steiner’s quote emphasizes
the importance of interactive programs.