KPIs and measures serve to crystallize business strategy, align the organization and clarify accountability. The people, the measures, the accountability, the review and response process and the actions taken are the greater drivers of strategy delivery.
When deciding what kind of car to buy, there’s an old adage: Fast, cheap and good—pick two! For someone considering investment in an IT solution, that guidance might be: User friendly, effective and affordable—it’s got to be all three! In both cases, each attribute has some effect on the others. The good news is you’re not destined to lose; it is fairly easy to find a balance that suits you.