State-of-the-art software enables frozen novelty maker to lick product-tracking challenges.

The challenge of tracking materials from receiving ingredients to goods-out entry had become a growing concern at The Ziegenfelder Company, Wheeling, WV.

The frozen novelty business is notorious for its tight profit margins. Even accurate, up-to-date information on ingredients, inventory and customer order can go a long way toward pushing dollars to the bottom line. Founded as a candy company in 1861, Ziegenfelder began manufacturing a six-flavor line of water-ice products for nationwide distribution 18 years ago. The company had divided its record tracking between a paper-based system designed in the 1940s and a DOS-based system—purchased in 1996—which could not address production information requirements. Management opted to convert to an ambitious software solution. CSB-System International’s turnkey software system, designed specifically for the food industry, was implemented in June of 2002. The ensuing advantages added so much to Ziegenfelder efficiencies and cost savings that the company was able to obtain complete return on its investment in less than one year.

“Before we typed our orders by hand,” recalls Charles Horn, Ziegenfelder’s vice president administration. “Mistakes were made in the pricing of orders. The CSB system corrected this, and our customers and brokers enjoyed a smooth transition to the system. Now all our processes are done by purchase orders and item numbers. And our inventory is well managed.”