Food and beverage manufacturers must be able to respond quickly and effectively to the recall of products deemed unsafe for the market, as the consequences for not doing so can have effects both legally and financially.

Deli Brands of America supplies wholesalers, restaurants and steakhouses, food retailers and industrial customers with delicatessen meats, steaks, veal, pork, lamb and other specialties. Previously the company had used several manual systems—including Excel and Outlook—as well as many paper-based forms for operating its production facility. Unfortunately, this led to inaccurate data, time-consuming information retrieval and poor reports.