Tomra Food has opened a 4,000 sq.-ft. customer service center in Bengaluru, India, as part of its efforts to improve the organizations’ responsiveness to stakeholders. The new facility will allow the company to demonstrate its approach to sorting a range of food, including cereals, pulses, nuts, raisins, dehydrated vegetables, coffee and more.

Abhishek Bhargava, area sales manager India at the company, says, “Our new customer service center is easily accessible. This helps us achieve our objective of being closer to customers, where we can help them choose the right sorting solutions for local and regional produce. The facility is a strategic investment for the further expansion of TOMRA Food that will help us strengthen our relationships in the region. We are excited about its potential and look forward to enhancing our capabilities in India.”

The building has a demonstration and testing area to interactively showcase its sorting systems to clients. Customers can view a simulation of how products would be sorted and defects identified in their own production environment.

“Our India facility allows a great number of efficiencies to be made on behalf of our customers, including improved logistical access and quicker response times. Both these developments will ultimately help food processors improve profitability,” Abhishek adds.

The new service center will be staffed by a 13 trained customer experience specialists and technicians and will be hiring additional experts to support the recent expansion.

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