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The term First Time Fix Rate (FTFR) indicates the percentage of the time that a system manufacturer is able to correct a customer’s equipment issue on the first visit, without the need for a return visit after obtaining additional expertise, information, or parts. For a company with a downed printer that is holding up production, the ability of a supplier to solve the problem quickly is a primary driver of customer satisfaction. As a result, FTFR is an important measurement of the quality of an equipment manufacturer’s service capability, which can in turn be a strong selling point for the company’s systems.

Recent developments from energy providers and equipment suppliers are providing new ways to reduce energy usage and costs. We look at developments on the AI (artificial intelligence) front from Constellation (an Exelon company) and integrating process with heating/cooling systems from GEA, supplier of manufacturing equipment to the food and beverage industry.

A M King has partnered with ALDI U.S. to provide property consulting, design, and construction of ALDI's new facility in Loxley, Alabama. The 570,660-sq.-ft. divisional headquarters and distribution center will service more than 100 stores in southern Alabama, Mississippi, Louisiana and the Florida panhandle, which will mark the company's presence in 38 states.

The FDA released its annual Inspection Observation Data for Fiscal Year (FY) 2020, and once again the data shows an increase year-by-year since 2017 of violations on the Foreign Supplier Verification Programs (FSVPs).

Denver’s first cold storage speculative development is currently under construction. 76 Freeze, a 247,032-square-foot state-of-the-art, multi-temperature facility, is scheduled for completion in October 2021. Located at 189 Bromley Business Parkway in Brighton, Colorado, the brand-new facility situated on 17 acres is strategically positioned to service Colorado’s Front Range and Rocky Mountain regions. Approximately 166,000 square feet of space in the multi-user facility has been preleased to a single tenant.